Contact information
If you need assistance with an order, product, delivery, return request, payment issue, privacy request, or any other matter relating to ShopAI Companions, please contact our customer service team using the information below.
Customer Support
ShopAI Companions
Email: hello.servicecustomer@yahoo.com
For faster assistance, please include your order number whenever your request relates to an existing purchase.
Order Support
You may contact us regarding:
- Order status
- Shipping and tracking
- Delivery issues
- Damaged or incorrect products
- Return requests
- Refund questions
- Order cancellations
- Product information
- Payment-related questions
Please provide sufficient information for us to identify your order and review your request.
Returns
Do not send products back without first contacting us.
All return requests must be submitted to:
hello.servicecustomer@yahoo.com
If a return is approved, the appropriate return instructions and return destination will be provided to you.
Products sent without prior return authorization may not be accepted or processed, subject to applicable consumer law.
Privacy Requests
For questions or requests concerning personal information, data access, correction, deletion, marketing preferences, or other privacy matters, contact:
hello.servicecustomer@yahoo.com
Privacy requests may require reasonable identity verification before they can be processed.
Legal and Policy Questions
Questions concerning our:
- Terms of Service
- Privacy Policy
- Return & Refund Policy
- Shipping Policy
- Website policies
may also be sent to:
hello.servicecustomer@yahoo.com
Response Times
We aim to review customer inquiries as promptly as reasonably possible.
Response times may vary during:
- Weekends
- Public holidays
- Promotional periods
- Product launches
- Periods of unusually high customer demand
Sending multiple messages concerning the same request may not accelerate processing.
Communication Security
For your security, please do not send complete payment card numbers, passwords, authentication codes, or other highly sensitive credentials by email.
We may request reasonable information necessary to verify an order or customer request, but we will not ask you to provide your account password by email.
Fraudulent Communications
Customers should be cautious of fraudulent messages claiming to represent ShopAI Companions.
Our customer support email is:
hello.servicecustomer@yahoo.com
If you receive a suspicious communication concerning an order or payment, contact us directly before providing information or taking action.
Business Correspondence
All general customer service and website-related correspondence should be directed to:
ShopAI Companions
hello.servicecustomer@yahoo.com
Where applicable law requires additional business information to be communicated, such information will be made available in accordance with the relevant legal requirements.