Refund policy

Thank you for shopping with ShopAI Companions. We carefully review and process each order to help ensure that products are shipped accurately and in appropriate condition.

Please read this Return & Refund Policy carefully before placing an order. By purchasing from ShopAI Companions, you agree to the terms below, subject to any mandatory consumer rights that may apply in your country or region.

1. Return Eligibility

Unless applicable law provides otherwise, return requests must be submitted within 14 days of delivery.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Show no signs of wear, damage, modification, misuse, or installation.
• Include all original packaging, accessories, manuals, protective films, labels, and components.
• Be returned in a condition suitable for resale.
• Be accompanied by valid proof of purchase.

Products returned incomplete, damaged, used beyond what is reasonably necessary to inspect them, or without their original components may be refused or may be subject to a reduction in refund where permitted by law.

Submitting a return request does not automatically mean that the return has been approved.

2. Return Authorization Required

Do not send any product back without prior authorization from us.

To request a return, contact:

hello.servicecustomer@yahoo.com

Please include:

• Your order number.
• The email address used for the order.
• The product concerned.
• The reason for the return.
• Clear photographs or videos where relevant.

If the return is approved, we will provide return instructions and the applicable return address.

Products sent to an address without prior authorization may not be accepted or refunded.

3. Change-of-Mind Returns

Where permitted by applicable law, we may accept change-of-mind returns only when the product meets all return eligibility requirements described above.

Unless required otherwise by law:

• Original shipping charges are non-refundable.
• Return shipping costs are the customer's responsibility.
• The customer is responsible for ensuring that the return reaches the designated return location safely.
• We strongly recommend using a tracked shipping service.

We are not responsible for unauthorized, lost, delayed, misdirected, or damaged return shipments.

4. Mandatory Consumer Rights

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.

Customers located in jurisdictions that provide mandatory statutory cancellation, withdrawal, refund, or warranty rights remain entitled to those rights.

For example, where applicable, consumers may have a statutory right to withdraw from certain distance purchases within a legally prescribed period.

Where statutory consumer rights conflict with any provision of this policy, the applicable mandatory law will prevail.

5. Non-Returnable Items

To the maximum extent permitted by law, we do not accept returns for:

• Products damaged through misuse, negligence, accidental damage, or improper handling.
• Products that have been altered, modified, repaired, disassembled, or tampered with.
• Items missing packaging, accessories, manuals, cables, inserts, labels, or other included components.
• Products showing excessive signs of use.
• Gift cards or digital products.
• Personalized, customized, or made-to-order products where applicable.
• Items explicitly marked as final sale where permitted by law.

This section does not affect statutory rights relating to defective, damaged, or incorrectly supplied products.

6. Damaged, Defective or Incorrect Products

Please inspect your order as soon as possible after delivery.

If you receive a product that appears damaged, defective, or materially different from what you ordered, contact us promptly at:

hello.servicecustomer@yahoo.com

Please provide:

• Your order number.
• Clear photographs of the product.
• Photographs of the packaging.
• A clear description of the issue.
• A video demonstrating the defect where appropriate.

We may require additional evidence before approving a remedy.

Depending on the circumstances and applicable law, we may offer an appropriate solution such as a replacement, repair, partial refund, full refund, or other remedy.

We reserve the right to assess the reported issue before determining the appropriate resolution.

7. Minor Variations

Minor differences in color, appearance, packaging, screen display, product presentation, or manufacturing details that do not materially affect the product's intended function are not necessarily considered defects.

Product colors may also appear slightly different depending on lighting, photography, screen calibration, or display settings.

This does not limit any rights you may have where a product materially fails to match its description.

8. Return Shipping Costs

Unless the product is defective, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.

Shipping charges, customs duties, import taxes, brokerage charges, and similar fees already paid are generally non-refundable unless required by law.

We do not accept responsibility for costs incurred by customers who return products without following our return instructions.

9. Refund Inspection

All approved returns are inspected after receipt.

A refund will only be issued after we have confirmed that the returned product satisfies the applicable return conditions.

If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics, or functionality, we may reduce the refund to reflect any loss in value where permitted by law.

10. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds are normally issued to the original payment method.

Processing times vary depending on the payment provider, card issuer, bank, or financial institution.

We cannot control delays caused by third-party payment providers after a refund has been issued.

11. Exchanges

We do not guarantee direct exchanges.

Where appropriate, the simplest solution may be to return an eligible product in accordance with this policy and place a new order separately.

Defective or incorrect items may be handled differently depending on the circumstances.

12. Order Cancellations

Orders may enter processing shortly after they are submitted.

Cancellation requests are therefore not guaranteed.

If you wish to request a cancellation, contact:

hello.servicecustomer@yahoo.com

as soon as possible.

Once an order has been processed, prepared, dispatched, or transferred to a fulfillment partner, it may no longer be possible to cancel it.

If the order has already shipped, the applicable return conditions will apply.

13. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

ShopAI Companions is not responsible for delivery problems caused by:

• Incorrect addresses.
• Missing apartment or unit numbers.
• Incorrect postal codes.
• Incomplete recipient information.
• Incorrect contact details provided by the customer.

If an order must be reshipped because incorrect information was provided, additional shipping fees may apply where permitted by law.

14. Refused and Unclaimed Packages

Customers are responsible for accepting delivery of their orders.

Packages that are refused, abandoned, or left unclaimed may be returned to the sender or otherwise handled by the carrier.

Any refund relating to such an order will be assessed after the package has been returned and inspected.

Where legally permitted, shipping costs and other reasonable costs incurred as a result of refusal or non-collection may be deducted from the refund.

15. Customs and Import Charges

International orders may be subject to customs duties, taxes, import charges, or carrier fees imposed by the destination country.

Unless otherwise stated at checkout or required by law, these charges are the customer's responsibility.

Refusing an order solely because customs or import charges are due does not automatically entitle the customer to a full refund.

16. Abuse and Fraud Prevention

We reserve the right, to the extent permitted by law, to refuse or investigate return requests involving suspected:

• Return fraud.
• Product substitution.
• Intentional damage.
• False defect claims.
• Excessive or abusive return activity.
• Manipulation of promotional offers.
• Misrepresentation concerning delivery or product condition.

This provision does not affect legitimate statutory consumer claims.

17. Promotional Offers

Where a refund affects eligibility for a discount, bundle, multi-buy promotion, free gift, or minimum-spend offer, the value of the promotion may be recalculated where permitted by law.

For example, if returning an item causes an order to no longer qualify for a multi-item discount or free-shipping threshold, the refund may be adjusted accordingly where legally permissible.

18. Contact

For questions about returns, refunds, damaged products, or order cancellations, contact:

ShopAI Companions
Email: hello.servicecustomer@yahoo.com

Do not return any product before receiving return instructions from our customer service team.