Privacy policy
ShopAI Companions (“ShopAI Companions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information collected through our website, online store, customer service channels, and related services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, create an account, communicate with us, subscribe to marketing communications, or otherwise interact with our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with ShopAI Companions, we may collect the following categories of information:
Information You Provide Directly
This may include:
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order information
- Account information
- Customer service communications
- Product reviews or feedback
- Information submitted through forms or contact requests
We only request information reasonably necessary to provide our services, process orders, support customers, prevent fraud, comply with legal obligations, and operate our business.
2. Payment Information
Payments are processed through third-party payment providers made available through our e-commerce platform.
ShopAI Companions does not normally receive or store complete payment card numbers, card security codes, or equivalent sensitive payment credentials.
Payment providers may independently collect and process payment information in accordance with their own privacy policies, security standards, and legal obligations.
3. Information Collected Automatically
When you visit or use our website, certain information may be collected automatically through cookies, pixels, log files, device identifiers, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Language
- Referring website
- Pages viewed
- Products viewed
- Search activity
- Cart activity
- Checkout activity
- Approximate location
- Date and time of visits
- Interaction with website features
We may use this information to operate the website, improve performance, understand customer behavior, prevent fraud, enhance security, personalize content, and measure marketing effectiveness.
4. How We Use Personal Information
We may use personal information for legitimate business and commercial purposes, including to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments
- Provide order confirmations and updates
- Handle returns and refunds
- Respond to customer service requests
- Provide account-related services
- Prevent fraudulent or unauthorized transactions
- Protect our website, customers, and business
- Improve our products, website, and customer experience
- Analyze website performance
- Maintain business records
- Comply with tax, accounting, regulatory, and legal obligations
- Enforce our terms, policies, and agreements
- Resolve disputes
- Send marketing communications where permitted by law
- Measure advertising and promotional performance
We may also use aggregated or de-identified information for analytics, research, business planning, and service improvement where permitted by law.
5. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we may process personal information on one or more of the following grounds:
Performance of a Contract
Processing may be necessary to:
- Accept and process your order
- Receive payment
- Arrange delivery
- Provide customer service
- Handle returns or refunds
Legitimate Interests
We may process information where reasonably necessary for our legitimate business interests, including:
- Fraud prevention
- Website security
- Business analytics
- Service improvement
- Customer support
- Protection of legal rights
We balance these interests against the rights and interests of individuals.
Consent
Where required by law, we may rely on your consent for activities such as:
- Certain marketing communications
- Non-essential cookies
- Certain advertising technologies
You may withdraw consent where legally permitted.
Legal Obligations
We may process personal information where necessary to comply with applicable laws, regulations, court orders, tax obligations, or lawful governmental requests.
6. Shopify
Our store is hosted and operated using Shopify.
Shopify provides the e-commerce infrastructure that allows us to operate our online store, process transactions, manage orders, and provide related functionality.
Shopify may process personal information on our behalf or for its own purposes in accordance with its privacy practices and applicable law.
Your information may be processed through Shopify's systems and infrastructure, which may involve processing in countries outside your country of residence.
7. Service Providers
We may share personal information with trusted third parties where reasonably necessary to operate our business.
These may include:
- E-commerce platform providers
- Payment processors
- Shipping carriers
- Fulfillment partners
- Customer service providers
- Cloud hosting providers
- Website analytics providers
- Fraud prevention providers
- Marketing service providers
- Email service providers
- Professional advisers
- Technology and security providers
These parties may only receive information reasonably necessary for the relevant service, subject to applicable law and contractual obligations where appropriate.
8. Order Fulfillment and Shipping
To fulfill an order, we may disclose necessary customer information to carriers, logistics providers, warehouses, fulfillment partners, suppliers, or other parties involved in processing or delivering an order.
This may include:
- Customer name
- Shipping address
- Telephone number
- Email address
- Order contents
- Delivery instructions
These disclosures are necessary to complete the transaction and deliver purchased products.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Maintain shopping cart functionality
- Enable checkout
- Improve website performance
- Analyze website traffic
- Prevent fraud
- Measure advertising effectiveness
- Provide relevant marketing where permitted
Cookies may be categorized as:
- Strictly necessary
- Functional
- Analytics
- Advertising or targeting
Where required by law, non-essential cookies will only be used after obtaining appropriate consent.
You may be able to manage cookie preferences through our website's cookie controls or through your browser settings.
Disabling certain cookies may affect website functionality.
10. Marketing Communications
Where permitted by law, we may send promotional communications regarding:
- New products
- Promotions
- Discounts
- Special offers
- Product launches
- Store updates
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication.
Unsubscribing from promotional messages does not prevent us from sending transactional or service-related messages regarding orders, payments, deliveries, account security, or customer service matters.
11. Advertising and Analytics
We may use analytics and advertising services to understand how visitors interact with our website and to measure marketing effectiveness.
Depending on our configuration, these services may collect information such as:
- Device identifiers
- IP address
- Browser information
- Website activity
- Product interactions
- Conversion information
Where required by applicable law, these technologies will be used only with appropriate consent.
12. Disclosure Required by Law
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Comply with court orders or legal proceedings
- Investigate fraud
- Enforce our terms or policies
- Protect our legal rights
- Protect customers or third parties
- Protect the security of our website
- Prevent illegal or harmful activity
13. Business Transfers
If ShopAI Companions is involved in a merger, acquisition, restructuring, financing, sale of assets, transfer of business, insolvency, or similar transaction, personal information may be transferred as part of that transaction where permitted by law.
Any successor may continue processing information in accordance with applicable law and the privacy commitments governing the transferred information.
14. International Data Transfers
Our e-commerce platform, service providers, payment processors, carriers, or other partners may operate in different countries.
As a result, personal information may be transferred to or processed in jurisdictions different from the country in which you reside.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- Complete transactions
- Maintain order records
- Provide customer support
- Resolve disputes
- Prevent fraud
- Meet accounting and tax requirements
- Comply with legal obligations
- Establish, exercise, or defend legal claims
Retention periods may vary depending on the type of information and applicable legal requirements.
16. Data Security
We use commercially reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet and no electronic storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.
17. Your Privacy Rights
Depending on your country, state, or region, you may have certain privacy rights, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing
- Withdraw consent
- Request data portability
- Opt out of certain marketing communications
- Lodge a complaint with a competent supervisory authority
These rights may be subject to legal limitations, exceptions, verification requirements, and record-retention obligations.
We may need to verify your identity before processing certain privacy requests.
18. European Economic Area, United Kingdom and Similar Jurisdictions
Where the GDPR, UK GDPR, or equivalent data protection laws apply, individuals may have rights including:
- Access
- Rectification
- Erasure
- Restriction
- Portability
- Objection
- Withdrawal of consent
Certain rights may not apply where processing is necessary to comply with legal obligations, perform a contract, prevent fraud, establish legal claims, or exercise other lawful rights.
19. United States Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the jurisdiction and whether legal thresholds apply, these rights may include:
- Access
- Correction
- Deletion
- Data portability
- Opt-out rights relating to certain targeted advertising or data-sharing activities
- Protection against unlawful discrimination for exercising privacy rights
We will respond to valid privacy requests in accordance with applicable law.
20. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children below the minimum age required by applicable privacy law without appropriate authorization.
If we become aware that personal information from a child has been collected in violation of applicable law, we may delete or otherwise handle that information as legally required.
Parents or legal guardians who believe a child has provided personal information improperly may contact us.
21. Third-Party Websites
Our website may contain links to websites, services, applications, or platforms operated by third parties.
We do not control the privacy, security, or content practices of third parties.
This Privacy Policy does not apply to third-party services, and customers should review the applicable privacy policies of those providers.
22. Accuracy of Customer Information
Customers are responsible for ensuring that information submitted to us is accurate and up to date.
We are not responsible for problems caused by inaccurate, incomplete, outdated, or misleading information provided by a customer, except where otherwise required by law.
23. Automated Fraud Prevention
We or our service providers may use automated systems, risk indicators, or fraud-prevention technologies to identify potentially fraudulent, abusive, or unauthorized transactions.
Orders identified as potentially high-risk may be:
- Reviewed
- Delayed
- Cancelled
- Subject to additional verification
These measures are intended to protect customers, payment providers, and our business.
24. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our services
- Changes to our technology
- New business practices
- Changes to service providers
- Legal or regulatory developments
The updated version will be posted on our website with a revised “Last updated” date.
Where legally required, additional notice may be provided.
25. Contact Us
For privacy-related questions, requests, or concerns, contact:
ShopAI Companions
Email: hello.servicecustomer@yahoo.com
Please include sufficient information to allow us to understand and respond to your request.