Terms of service

Welcome to ShopAI Companions.

These Terms of Service (“Terms”) govern your access to and use of the ShopAI Companions website, online store, products, services, content, and related features.

Throughout these Terms, “ShopAI Companions,” “we,” “us,” and “our” refer to the operator of the ShopAI Companions online store. “You” and “your” refer to any visitor, customer, or user of our website or services.

By accessing our website, browsing our store, placing an order, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies made available on our website.

If you do not agree with these Terms, you should not use our website or purchase our products.

Nothing in these Terms excludes or limits any mandatory consumer rights that cannot legally be waived.

1. Online Store Terms

You must be legally capable of entering into a binding contract in your jurisdiction to place an order through our store.

If you are under the age required to enter into a binding contract, you may use our services only with the involvement and authorization of a parent or legal guardian where permitted by law.

You agree not to use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not use our services in a manner that violates applicable laws or the rights of ShopAI Companions or any third party.

2. Products and Services

ShopAI Companions offers products that may include:

• AI companion robots
• Interactive AI devices
• Smart pets
• Desktop robots
• AI-enabled gadgets
• Companion accessories
• Charms and related accessories
• Smart technology gifts
• Other consumer technology products

Product availability may change without notice.

We reserve the right to:

• Add or discontinue products
• Modify product specifications
• Update product descriptions
• Change packaging
• Limit quantities
• Restrict sales where reasonably necessary

Any such changes remain subject to applicable consumer law.

3. Product Information

We make reasonable efforts to present our products accurately.

However, product images, colors, finishes, packaging, accessories, proportions, or appearance may vary slightly depending on:

• Screen settings
• Lighting
• Photography
• Manufacturing updates
• Production batches
• Supplier packaging changes

Minor differences that do not materially affect a product's essential characteristics or intended functionality are not necessarily defects.

Nothing in this section limits your rights where a product is materially different from its description or otherwise fails to comply with applicable consumer law.

4. Artificial Intelligence Features

Certain products sold through ShopAI Companions may incorporate artificial intelligence, voice interaction, automated responses, machine learning, internet-connected functionality, third-party software, or similar technologies.

AI-enabled products may produce responses or behavior that:

• Vary over time
• Depend on software versions
• Depend on internet connectivity
• Depend on third-party services
• Differ between users
• Be incomplete or inaccurate
• Change following software updates

Unless expressly stated otherwise, ShopAI Companions does not guarantee that AI-generated responses will always be accurate, complete, appropriate, uninterrupted, or suitable for a particular purpose.

Customers should use reasonable judgment when interacting with AI-enabled products.

5. Third-Party AI Services and Software

Some products may rely upon applications, cloud platforms, APIs, artificial intelligence services, mobile applications, accounts, subscriptions, firmware, or software operated by third parties.

Third-party functionality may be subject to separate:

• Terms of use
• Privacy policies
• Account requirements
• Subscription requirements
• Geographic restrictions
• Software updates

Unless otherwise required by law, we are not responsible for modifications, interruptions, discontinuation, outages, or restrictions imposed solely by independent third-party services.

6. Compatibility

Customers are responsible for reviewing available compatibility information before purchasing.

Some products may require:

• Wi-Fi
• Bluetooth
• A smartphone
• A mobile application
• A compatible operating system
• A third-party account
• Internet access
• Specific charging equipment
• Regional software availability

Compatibility with every device, operating system, network, third-party service, or future software release is not guaranteed unless expressly stated in the product description.

7. Orders

Submitting an order does not automatically guarantee acceptance.

After you place an order, we may send an electronic order confirmation. This confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance where applicable.

We reserve the right, where legally permitted, to refuse or cancel an order for legitimate reasons including:

• Product unavailability
• Obvious pricing errors
• Payment failure
• Suspected fraud
• Unauthorized payment
• Incorrect customer information
• Abusive purchasing activity
• Violation of these Terms
• Quantity restrictions

If we cancel an order after payment has been successfully collected, the relevant payment will be refunded as required.

8. Order Verification

To protect customers and prevent fraud, some orders may require additional verification.

We may request reasonable information necessary to confirm:

• Customer identity
• Billing information
• Shipping information
• Payment authorization
• Order legitimacy

We may delay or cancel an order if required verification cannot reasonably be completed.

9. Accuracy of Customer Information

You agree to provide current, complete, and accurate information when placing an order.

This includes:

• Name
• Email address
• Shipping address
• Billing information
• Telephone number where required

You are responsible for reviewing your information before submitting an order.

We are not responsible for delivery failures or additional costs resulting from incorrect or incomplete information provided by the customer, except where otherwise required by law.

10. Prices

Prices displayed on our website may change from time to time.

The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of obvious errors and applicable law.

Prices may vary according to:

• Country or region
• Currency
• Taxes
• Duties
• Promotional offers
• Market conditions

Where applicable, taxes will be displayed or calculated during checkout.

11. Obvious Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

Where a price is clearly and objectively incorrect, we may contact the customer before fulfillment and provide the option to proceed at the correct price or cancel the affected item where permitted by law.

We will not knowingly rely on this provision to alter a validly agreed price without legitimate grounds.

12. Payments

Payment must be made using one of the payment methods made available at checkout.

Payment processing may be handled by independent payment providers.

By submitting payment information, you represent that:

• You are authorized to use the chosen payment method
• The payment information provided is accurate
• The transaction is legitimate

We may cancel or suspend an order where payment cannot be successfully authorized or where fraud is reasonably suspected.

13. Currency Conversion

Our website may display prices in different currencies.

Currency conversions may be determined by:

• Shopify
• Payment providers
• Currency conversion services
• Your bank or card issuer

Your payment provider may apply its own conversion rate or fees.

Unless required by law, ShopAI Companions is not responsible for independent currency conversion fees charged by banks or payment providers.

14. Promotions and Discount Codes

Promotional offers may be subject to specific conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Discounts cannot be applied retrospectively
• Discount codes may have expiration dates
• Certain products may be excluded
• Discounts may not be combined
• Promotions may be limited by customer, order, product, or region

We may cancel or correct a discount applied through an obvious technical error, manipulation, unauthorized use, or promotional abuse where permitted by law.

15. Multi-Item Promotions

Promotions requiring a minimum quantity or purchase value remain conditional upon the qualifying criteria being satisfied.

If a customer later returns part of an order and the remaining items no longer satisfy the original promotion requirements, the value of the discount may be recalculated when legally permitted.

Any refund calculation will remain subject to mandatory consumer law.

16. Free Shipping Promotions

Free shipping offers may require a minimum qualifying order value and may be subject to geographic restrictions.

Unless otherwise specified:

• The qualifying amount is calculated according to the promotion displayed on our website
• Certain shipping methods may not qualify
• Customs duties and import charges are not automatically included
• Remote-area surcharges may be treated separately where permitted

17. Shipping and Delivery

Orders are subject to our separate Shipping Policy.

Delivery estimates are estimates unless expressly guaranteed.

Delivery times may be affected by circumstances outside our reasonable control, including:

• Carrier delays
• Customs processing
• Weather
• Public holidays
• Transportation disruptions
• Incorrect customer information
• International border controls
• High order volumes

We will comply with mandatory delivery obligations under applicable consumer law.

18. Risk and Delivery

Responsibility for goods transfers in accordance with applicable law.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted under mandatory consumer legislation.

Customers should promptly report delivery issues so that we can investigate them with the relevant carrier or fulfillment provider.

19. Customs, Duties and Import Taxes

International orders may be subject to:

• Customs duties
• Import taxes
• VAT
• Brokerage charges
• Local processing fees

Responsibility for these charges depends on the destination and the terms communicated at checkout.

Where these charges are not collected by us, they may be payable directly to local authorities or carriers.

Customers are responsible for complying with applicable import rules in their jurisdiction.

20. Returns and Refunds

Returns, refunds, cancellations, damaged goods, incorrect items, and related matters are governed by our Return & Refund Policy.

No product should be returned without following the applicable return procedure.

Return authorization does not automatically guarantee a refund.

All returns remain subject to:

• Eligibility requirements
• Inspection
• Applicable law
• Mandatory consumer rights

21. Order Cancellations

We begin processing orders as quickly as possible.

For this reason, cancellation requests are not guaranteed once an order has entered processing or fulfillment.

Customers who wish to request cancellation should contact us as soon as possible at:

hello.servicecustomer@yahoo.com

If cancellation is no longer possible, the applicable return rights and Return & Refund Policy will apply.

22. Refused or Unclaimed Deliveries

Customers should reasonably cooperate with delivery attempts and carrier requirements.

Where a shipment is refused, abandoned, or left unclaimed and is returned to us or our fulfillment partner, any refund will be assessed after the shipment has been received and processed.

Where permitted by law, reasonable costs caused by refusal or non-collection may be deducted from the refund.

Mandatory consumer rights remain unaffected.

23. Product Use

Products must be used:

• In accordance with manufacturer instructions
• For their intended purpose
• With appropriate supervision where necessary
• With compatible accessories and power supplies
• In compliance with applicable laws

Customers are responsible for reading any instructions, warnings, manuals, or safety information supplied with a product.

24. Children and Supervision

Some AI companions, electronic products, smart devices, accessories, or small components may not be appropriate for unsupervised use by children.

Parents and guardians are responsible for determining whether a product is appropriate for a child and for providing appropriate supervision.

Age recommendations, warnings, and manufacturer instructions should always be followed.

25. Charging and Electronic Safety

Customers should use compatible charging equipment and follow manufacturer recommendations.

Do not use products that appear:

• Physically damaged
• Overheated
• Swollen
• Wet where not designed for water exposure
• Electrically compromised

Improper charging, unauthorized modification, or use of incompatible accessories may damage a product and may create safety risks.

26. Prohibited Uses

You may not use our website or services to:

• Violate applicable law
• Commit fraud
• Infringe intellectual property rights
• Transmit malware
• Interfere with website security
• Scrape or extract data unlawfully
• Attempt unauthorized access
• Impersonate another person
• Submit false payment information
• Abuse promotions
• Conduct chargeback fraud
• Harass other users or our representatives

We may restrict access where reasonably necessary to protect our services, customers, or legal rights.

27. Website Availability

We aim to maintain reliable access to our website but do not guarantee uninterrupted availability.

The website may occasionally be unavailable due to:

• Maintenance
• Updates
• Technical failures
• Security measures
• Third-party outages
• Events outside our reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary.

28. Intellectual Property

Unless otherwise indicated, the content associated with ShopAI Companions, including our:

• Brand name
• Logo
• Website layout
• Original graphics
• Text
• Brand materials
• Original photographs
• Original design elements

is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or misuse our proprietary content without authorization.

29. Third-Party Intellectual Property

Product names, manufacturer names, trademarks, product images, logos, software, and other intellectual property belonging to third parties remain the property of their respective owners.

Reference to a third-party brand does not necessarily imply sponsorship, endorsement, partnership, or affiliation unless expressly stated.

30. Reviews and User Content

If you submit reviews, comments, photographs, feedback, or other content to us, you represent that:

• You have the right to submit the content
• The content is not unlawful
• The content does not intentionally contain false or misleading claims
• The content does not infringe third-party rights

Where permitted by law and subject to applicable platform terms, you grant us a non-exclusive right to use submitted content for operating, promoting, and improving our store.

31. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Availability
• Promotions
• Shipping
• Pricing
• Specifications

We may correct genuine errors where permitted by applicable law.

Nothing in this section permits us to disregard a binding consumer contract or mandatory consumer rights.

32. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We do not control third-party websites and are not responsible for their independent:

• Content
• Security
• Availability
• Privacy practices
• Terms
• Products or services

Use of third-party websites is subject to their own terms and policies.

33. Shopify

Our online store is operated using Shopify's e-commerce infrastructure.

Shopify provides certain technical, checkout, payment, hosting, and commerce functionality.

Your interaction with Shopify-related functionality may also be subject to Shopify's applicable terms and privacy practices.

34. Disclaimer of Warranties

To the maximum extent permitted by applicable law, and except for warranties or rights that cannot legally be excluded, our website and services are provided without additional implied warranties beyond those expressly stated.

Nothing in these Terms excludes statutory guarantees relating to goods that apply under mandatory consumer law.

35. Limitation of Liability

To the maximum extent permitted by applicable law, ShopAI Companions will not be liable for indirect, incidental, special, or consequential losses resulting solely from circumstances for which such liability may lawfully be excluded.

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable consumer protection law.

36. Customer Responsibility

Customers are responsible for:

• Selecting suitable products
• Reviewing compatibility information
• Following product instructions
• Providing accurate order information
• Safeguarding account credentials
• Using products appropriately
• Complying with local laws

This section does not reduce our obligations regarding defective, non-conforming, incorrectly supplied, or otherwise legally protected products.

37. Fraud, Abuse and Chargebacks

We take fraud and payment abuse seriously.

We may investigate orders or claims involving suspected:

• Payment fraud
• Unauthorized transactions
• Product substitution
• False non-delivery claims
• False defect claims
• Return fraud
• Promotion abuse
• Abusive chargeback activity

We may provide relevant transaction, delivery, communication, and order records to payment processors, banks, carriers, fraud prevention providers, or competent authorities where permitted or required by law.

Legitimate chargeback and consumer rights remain unaffected.

38. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of our website, intentional violation of these Terms, fraud, or infringement of third-party rights.

This provision does not impose liability on consumers beyond what is legally permissible.

39. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

40. No Waiver

Failure by ShopAI Companions to enforce a provision of these Terms on one occasion does not automatically waive our right to enforce it later.

41. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Return & Refund Policy
• Shipping Policy
• Other policies displayed on the website

constitute the applicable terms governing use of our online store, subject to mandatory law.

42. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our services
• Changes to our products
• Changes to technology
• Changes to applicable laws
• Changes to business practices

The updated version will be posted on our website with a revised “Last updated” date.

Changes will not retroactively remove rights already acquired under applicable law.

43. Governing Law and Consumer Rights

These Terms are governed by applicable law, subject to any mandatory consumer protection rules that apply based on the customer's place of residence or the circumstances of the transaction.

Nothing in these Terms deprives consumers of protections that cannot legally be waived.

44. Dispute Resolution

If you experience a problem with an order or service, we encourage you to contact us first so that we can attempt to resolve the matter efficiently.

Nothing in this section prevents a consumer from exercising any right to contact a competent court, regulator, consumer protection body, or dispute resolution service where provided by applicable law.

45. Contact Information

Questions concerning these Terms of Service, an order, or our store may be sent to:

ShopAI Companions
Email: hello.servicecustomer@yahoo.com